Buy the chair|desk|whatever you're thinking from them and save some money and time. The fabric is new and I got to pick my color! Crandall Office Furniture is family-owned company that provides truly outstanding customer service. The only way I could tell it wasn't a new chair was a small scratch and half removed sticker on the bottom of the chair. More companies should implement corporate social responsibility. Highly recommended! Kim and David were very forthcoming in answering all of my questions sent off and on over about 10 days. While my needs for office furniture are small, you have a lifetime customer! I still have to put a cushion on it. I picked a chair, and ordered it. Easy to assemble , great communication, and the website did so much to explain the reconditioning process. Favourite. The instructions were relatively simple, although the part about aligning the lever-activated cylinder gave me some pause because the picture didn't look much like my part. Refurbished office chair with new upholstery, and components made the chair look and feel like new. We are not holding anything waiting for sales, we are donating as soon as they are complete! Refurbished office chair appears new and very professional packing. Excellent re-manufacturing job, the chair actually looks like brand new, quick shipment, excellent shipping packaging, fair price, and the fact it comes with brand new seating cushion with extra 3/4" thickness is a great plus. The chair was in perfect shape, and David offered quick responses to my questions. worker by day and a gamer by night. It puts my old office-max unit to shame. Smooth, easy experience. They are personable, professional, and mindful of the environment. I looked around for reasonably priced Aeron chairs. Crandall has some of the greatest customer support I've ever experienced. Very responsive to all questions sent ("we reply immediately" is not an exaggeration, even when I was submitting questions during holiday hours! The whole experience was very positive. Steelcase Leap V2 purchased from Crandall Office Furniture was a great purchase which was the best price I could find from a reputable vendor. Been a week since I got my Leap V2. High quality parts, great customer service and helpful training videos! Bonus points: almost all of the packaging was recyclable, too. The one negative I have is that the metal base of the seat was extremely dusty. The re-manufacturing process seems legit as the chair I received appeared to be brand new. David Crandall was super-responsive to my questions, personally came up with a very reasonable shipping solution, and I have no idea how he pulled it off, but even with a custom fabric choice, he still managed to get me my Leap from Michigan to Hawaii in a WEEK, while most of the country (and world) is shut down. It came quickly and looks brand new. Go watch the video on refurbishing Steelcase chairs. Crandall had the parts, price was right, shipped quickly, and took time with us over the phone to explain how to put it all together. UP TO 80% OFF ALL OFFICE CHAIRS, Shop Now >>. However, I think my refurbished Steelcase Amia is more cushioned and solid in it's construction than the new Series 1. Was very straightforward to assemble (the YouTube video made it a breeze). Instructions (written & videos) were clear, went together quickly. Love the Steelcase Leap Chair that I got. Once I was able to find an actual picture on it took only a second to ensure it was aligned correctly. It makes a difference. So a second order was placed, which shipped out much faster. My chair has been great. I purchased a Steelcase Think chair. I couldn't be more impressed with my experience ordering a Steelcase Gesture chair from Crandall Office Furniture; the chair essentially looked brand new when I pulled it out of the box, and I was even able to add a heavy-duty gas spring and better caters to the chair. I did not purchase any upgrades. Vinyl Colors Pictured on the Steelcase V2 Leap Chair. Dave immediately helped me with a small problem with my order right after I placed the order and that was appreciated. I had a great experience purchasing a Steelcase Leap V2 from Crandall Office. Amazingly comfortable. Highly recommend doing business with them! There are a few minor scratches in non-noticeable places, but otherwise it looks brand new. About 1 week is all it took for me to get adjusted with this chair, this thing is seriously magic. Instead of just a response, I got new wheels sent to me to help raise it off the ground. Buy with confidence with Crandall Office Furniture. We do our absolute best to make sure every chair is as close to new as possible. A few very minor scuffs on the frame, the fabric is brand new, the cushions are comfortable, all parts are functioning perfectly. The chair is very comfortable.Crandall Office Furniture was very helpful and responsive to my questions. Needed a new part and they shipped it next day no questions asked. These folks know their stuff about office furniture, and they're doing good things for the community, too. Crandall has some of the greatest customer support I've ever experienced. I will be purchasing another for my wife. Custom fabric chairs, or chairs with significant visible wear or damage, will incur a 15% restocking fee. Friendly service, quick shipping and products in excellent condition. The result is a brand new, thicker seat on every Steelcase V1 Leap chair we sell! To date, I am extremely satisfied and appreciative of my service via Crandall. It was exactly what I ordered, and more importantly, exactly what I needed to be productive while working from home. Save my name, email, and website in this browser for the next time I comment. I ordered a new set of armrest pads for my Steelcase chair. I received a gas cylinder for a Steelcase Leap chair but was not able to compress the cylinder once it was installed on the chair. The installation screws were a machine screw design unlike the type of screw design used for the original pads but they seemed to work. Obviously a family-run business that delivers on their promises. Above that weight you will begin to experience a decline in rolling smoothness. Located in Aylmer. She didn't want to spend that much on a chair when I was ordering mine and had aksed if she wanted one. I'm happy with my Steelcase Amia. Would highly recommend. Overall very satisfied with the service from Crandall and the product I ordered. Ordered a remanufactured Leap V2 a week ago, and it arrived today. However, while working from home during Covid I was starting to experience back problems. It's intelligent enough to understand how you sit and adjust itself intuitively. It arrived in great condition in under a week. Looks and feels like new. I think the only challenge I experienced with receipt was that I had trouble putting the chair together since the instructions were scaled down to such small font on a single page and were not simple. $1,199.00. My old Aeron needed a new height adjustment/gas cylinder. Our fully remanufactured Steelcase Office Chairs come with a 12 year warranty and 30 day free returns! New and used Steelcase chairs have a reputation for providing outstanding comfort, and the ergonomic design can lead to higher levels of productivity. +44 (0)207 157 9639  OR, Refurbished Steelcase Leap V1 in Havana (Black), Boardroom, Conference, Ergonomics, Executive, Meeting, Operator, Performance and Office Area. 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