Ordered parts for my Steelcase chair - shipped super fast and worked perfectly. Haven't had any problems. I looked at the Herman Miller Aero, but for both price and adjustability, I chose this one. Due to the pandemic going around, the shipping time was going to be 5-10 days (4 business days). The wrong gas cylinder was shipped with my order, but was quickly remedied with a refund. My son recommended this chair and I love it! While I don't think I'll need a new chair anytime soon, I'd highly recommend Crandall to my friends. I purchased the optional casters upgrade, and that is very cool. When I retired, I really missed the comfort. Anyway, they do have great customer service and if I had the patience I could have just kept on sending chairs back until I received one that was in good condition (I never expected these chairs to be in pristine condition). This is because they take very good care of the chairs by inspecting and steaming before they send out the product. I've only had the chair for a few days but my back is already happy. I mean, I'm glad they sent me a replacement (that's what they should do), but they really should have been more communicative about the process and at the very least offer to reimburse me for the tools I had to buy. Crandall Office Furniture is the real deal. Buy with confidence with Crandall Office Furniture. I couldn’t be more happy with the condition of the chair. So far, about 7 days, my Leap V2 chair, seems more and more comfortable @ day. (Just ask Reddit if you doubt me! Reddit doesn’t play. I love the fact that you can make upgrades - I added more foam and rollerblade wheels! Crandall has some of the greatest customer support I've ever experienced. The chair is beautiful, comfortable and encourages better posture! I'm very happy with the experience. Final price will vary based on … The twelve-year warranty is great, too. I am blown away, I swear this chair is brand new, seriously not a scratch to be found. If you are moving from a cheap office chair to an ergonomic one, give yourself at least 1 week to get used to it. Its exactly what I was looking for: a like new ergonomic office chair for my work from home setup. Crandall was very responsive when issues arose -- the chair was mis-delivered (not Crandall's fault), and I had a question about assembly (once we discovered the box at a neighbor's house). They did an excellent job on the refurb, and the 12 year warranty it comes with is an added bonus. Reached out with some questions on a Steelcase chair, which were quickly answered! There was an issue with the fabric bunching at the bottom of the back cushion, which is a major issue even at their lower price point, but I was able to Chat with someone on their website who immediately sent a replacement cushion. And, it seems my back aches are improving already. After sitting on a number of different higher end chairs at the office I decided on a Steelcase Leap. Many other companies did not offer a return period at all or charged return shipping and a restocking fee. And the comfort, too! QA lacking?Repeated attempts to remove the seat to replace the slide failed.So in my opinion and based on my experience, the weak spot of this chair and Crandall in general is the seat assembly, all which could have been avoided by shipping already assembled. Just a quick note regarding my order. I am extremely impressed and pleased. They helped me find the parts I needed to fix my expensive desk chair. This will now be my go-to for chairs. They had the Gesture that I really wanted, and offered it with a few nice upgrades for wheels and cylinder. Couldn't ask for more. Would purchase from them again in the future. I ordered a re-manufactured office chair from Crandall. Due to COVID-19, I found myself working from home every day and my $150 big box chair was not providing the support I needed. The customer service was excellent and I purchased a chair with upgrades. Aeron’s PostureFit SL technology affords the ideal sit — chest open, shoulders back, pelvis tilted slightly forward. Highly recommend. The price point was more appealing, and their google reviews were fantastic, so I decided to give it a shot. on: function(evt, cb) { Note their price is very fair, my concerns with buying from another company that is cheaper will always cut corners. For the money spent, not sure I would go down the same path again. It's the most comfortable chair I've ever sat on in my entire life and incredibly easy to assemble. Everything works and couldn't be happier with the purchase. However, within a few minutes, the chair was assembled and ready for sitting. Highly recommended! I'm going to continue recommending them to anyone I know who asks about a chair, super pleased with this entire experience :), I started looking for a new chair. I liked my chair so much that we ordered another chair for my wife. The packaging was done well and all the parts were in excellent condition. We needed a small part for an Equa office chair. Chair arrived in 3 days. It looks basically new. The quality of the material was outstanding. I bought a Steelcase Leap from them in mid-2015 and brought it back in for a refresh in late 2019; in the interim I had broken a couple mounting points on the armrests and stained the seat fabric. I would happily do business with Crandall again. Exemplary! Highly recommend. I only bought some chair parts this time. Great price for top quality office chairs. This is a great source. Very happy with my new chair. The customer service is fantastic and the product is a great value. The Aeron Chair was first released in 1994, and is still being made (in it’s second generation), 25 year later! ); Our remanufactured steelcase 462 Leap V1 arrived promptly and in perfect condition. I don't know how I survived so long without it, and I would happily buy it again. Easy ordering and fast service! Hope this helps. Great experience all around.Great company providing a wonderful solution.I spoke to the owners of the company regarding the purchase. Bought this for my husband and he said it gives great back support and no more back pain. I am extremely happy with my purchase and their online videos is really helpful in case of needing to assemble/disassembly in case of skipping an instruction (like I did). Herman Miller Aeron Chair Size B (or C) Fully Featured Provides back support at the base of your spine, or sacral region, helping your pelvis maintain … I purchased the heavy duty gas cylinder and 75mm hard surface wheels. My partner found Crandall Office Furniture telling me I should invest in my office furniture and that this was the place to do it. Definitely a WIN situation for customers here only. Recommended! Even though they were busy helping local hospitals during the COVID crisis, responses have been very fast and I received the chair earlier than expected. Arrived fast once shipped. I was nervous to purchase since I had gotten burned on some Leap chairs a few years back from a different firm. I wasn't sure my back and hips were going to support another month of work from home without a good chair. Mirra 2 has a weight capacity of supporting up to 350 lbs, while the Aeron Size A can support up to 300 lbs, and Size B and C can support 350 lbs. Really great service! I sat in this same chair for 13 years at a major company and it is very sturdy for us bigger guys. Their cost-effective vinyl looks and feels like leather. ! Thank you for the great product and the savings! Learn more about our process, our chairs, our warranty, and why remanufactured is a win-win! You cannot beat the comfort and adjustability of a Steel Case Leap V2. I was curious about chairs and recommendations and decided to chat on the website, figuring I would talk to someone that would eventually tell me I needed to speak to someone else. The online ordering process was easy. Recommended the the Steelcase Leap v1 based on my needs for a chair while WFH during the COVID lockdown. Delivery was quick and setup was easy because of included documentation and web support showing how the pieces fit together. Steve and David are both great to work with. She took the exceptional step of ‘checking with the guys in back’ about installing the gas cylinder and was extremely helpful. Save my name, email, and website in this browser for the next time I comment. Our V2 arrived within 5 business days and it looks brand new. THE BIG PLUS is that they offer 12 year warranty with the Leap V2 chairs (no other competitor does this). We manufacture our own replacement parts and use only the best materials & fabrics available. Made in USA. Not so easy to identify those small parts in the hands of the tech in the video. Like a lot of people who found themselves working at home for more than an hour or two at a time, I very quickly discovered in March that my home office chair was woefully inadequate. Great Steelcase chair at an affordable price. Highly recommended. I purchased a Steelcase Leap V2. A pop culture icon, the Aeron Chair can be found in pro-sports locker rooms, recording studios, the MoMA permanent collection, and now, with you and your gaming setup. Made sense for me the video for assembly condition in under a week or so I could some. Well until trying to attach the back to me to show me how to remove the old lift! Absolutely order anything including a new herman miller aeron, size c service goes way beyond what is was it... Again, but had its fair share of issues me quickly, easy.! Support figuring out the replacement in that the chair at all or charged return shipping and clear instructions for to... 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